Our systems engineers have unique IBM Professional Certifications in the areas of IBM Tivoli Storage Manager, IBM Virtual Partitioning, IBM PowerHA and IBM enterprise storage solutions. These individual certifications are vital in order to deliver a complete services solution. Hardware problems can very rarely be diagnosed and resolved in isolation from the IBM AIX Operating System Software. We have experienced IBM engineers who are available to deliver complex technical support solutions to IBM customers. These engineers have a balance of experience and expertise that covers hardware and software. This is the largest core of IBM Professional Certified skills in Botswana.

We have invested in EMC and IBM Project Management training for all of our technical support staff. The purpose of this training is to empower all of our engineers and support staff with an understanding of how to manage projects. This is part of our capacity building strategy so that we can develop the skills profiles of our engineers.

Quality of Service is the ultimate measure of our business. It is our objective to deliver quality professional services and solutions that fit our customers’ needs.

Our Technical Support Services are the cornerstone of our business. We depend on technical excellence and customer satisfaction to ensure that our customer base continue grow. Quality of Service is the ultimate measure of our business. It is our objective to deliver quality professional services and solutions that fit our customers’ needs. 

We have also made extensive use of IBM business processes and practises to ensure that the service levels we offer meet EMC and IBM’s international standards.